UX2
UX2BWBC Edition
A federal-grade CRM for SBA Women's Business Centers · by Matchup Labs
Confidential briefing · April 20, 2026
For: Camille Newman · BWBC Director
CC: Bill Wilkins · LDCENY Executive Director
The only WBC CRM designed from 13 CFR Part 131 down to the schema

Camille, your quarter is two hours — not two weeks.

Every Monday at 4:30 AM you open a spreadsheet that should not exist. Every quarter you assemble an SBA report from four disconnected systems. Every year you rebuild the grant-renewal narrative from scratch. UX² ends that. Audit-ready every day. Quarterly reports that write themselves. Grant renewals that practically assemble themselves.

UX²User Experience, squared. A first-class experience for BWBC's team. A first-class experience for the entrepreneurs BWBC serves. One platform, two audiences, zero friction for either.
Audit-ready every day Match ledger to §131.430, live Bilingual client portal Quarterly Nexus in one click BWBC owns the data

The recurring grind, gone.

Same center. Same mission. Same federal requirements. Different week. Here's a typical compliance-heavy five-day stretch — from the painful version you run today to the version UX² runs for you.

A week with Neoserra + spreadsheets
Friction, friction, friction.
Quarterly Nexus report
Reconciling 641 + 888 fields across Excel, eCenter Direct, and memory. Fixing blockers the night before.
~14 hrs
Matching funds check
Chasing cash receipts, recomputing the 50% cash floor, hoping the in-kind valuations are defensible.
~6 hrs
Coach session logging catch-up
Beverley and Anita hand in paper notes Friday; Shenita types them in Monday.
~5 hrs
Board packet assembly
Manual pivot tables, screenshots, last-minute chart clean-up.
~4 hrs
Data-quality demographic audit
Finding clients missing NAICS, race, or business stage — after the fact.
~3 hrs
Option-year work plan draft
Cold-starting the narrative annually; rebuilding goals + milestones from scratch.
~8 hrs
The same week with UX²
The system does the work.
Quarterly Nexus report
Pre-flight has been running every day. Export runs clean on the first try. Audit log seals itself.
~15 min
Matching funds check
Live ledger at §131.430 — 2:1 or 1:1 tier auto-detected, 50% cash floor alerted in real time.
Live
Coach session logging
Beverley and Anita log from the phone, one-handed, under 60 seconds. Done before they reach the car.
~0 hrs
Board packet
Auto-generated PDF from live data. One click. Always current.
~2 min
Demographic data quality
Real-time alerts the day a record is incomplete. Fix takes a minute, not a weekend.
~0 hrs
Option-year work plan
Pre-populated from the last 12 months of actuals. Camille edits narrative; UX² handles numbers.
~2 hrs

Neoserra vs UX². Same federal compliance. Different everything else.

Fifteen dimensions that matter for an SBA-audited WBC. Neoserra first, UX² second. Both meet federal reporting minimums. Only one was designed from the regulation down.

Dimension Neoserra UX²
Authority mapping (13 CFR Part 131) None shippedGeneric SBA fields; no CFR citations surfaced in the product Every feature cites §131.xxxEach screen and report traces to a specific binding section
Audit Readiness Score Does not existAudit readiness is a manual scramble before the OIG visit 0–100 on the dashboard, dailyLive rollup of the 14 material-non-compliance triggers in §131.630(b)
Matching funds ledger (§131.430) Tracked, not enforcedCash-floor + tier logic lives in Excel Live, with tier auto-detect2:1 / 1:1 ratio + 50% cash floor computed on every row; gap alerts
Program income (§131.440) Line items, no use-trackingConsolidated report reconstructed annually Sources + uses + carryoverOne-click consolidated report, match-eligibility flagged per row
Contractor cap monitoring (§131.600(c)) Not surfaced49% rule tracked in the bookkeeper's head Rolling meter on the finance viewAlerts before you approach the cap
Bilingual EN + ES (staff + clients) PartialAdmin UI English-first; client-facing forms customizable Equal-fidelity, day oneEvery string, every date, every email template
Native client portal NoClients pushed to a separate eCenter Direct instance Unified with the staff CRMSelf-intake, e-sign, doc upload, milestone self-report — bilingual
Mobile-first quick-log (<60s) Desktop form-basedSession logging happens back at the office Phone-first, one-handedBeverley logs from the curb before leaving a client
Grant renewal (option-year work plan) Cold-start annuallyNarrative and numbers rebuilt from scratch each year Pre-filled from live dataGoals, milestones, budget vs actuals auto-populated
Board packet generation Manual pivot tables + screenshotsA half-day job every quarter One-click PDFAuto-generated from live data; bilingual on request
Data ownership Vendor-hosted, proprietaryExport mediated through LDCENY umbrella BWBC owns the PostgresLeave anytime with a one-command SQL dump
Advisory board governance (§131.310(b)) Not modeledAdvisory board minutes live in email threads Native entityMembership, meetings, minutes — with attendance audit trail
Operating-hours compliance (§131.310(h)) Manual attestation40-hr/week requirement tracked offline Live log + evening/weekend validatorEmergency-closure reporting built in
Federal Financial Report (SF-425) External assemblyBookkeeper builds each quarter Derived from GL + match ledgerBox-by-box SQL; one-click export
Total cost of operation Subscription via umbrellaCost absorbed, but control is too Under $200/month · BWBC-ownedSupabase + Vercel, BWBC's name on the account

Your audit, already passed.

13 CFR §131.630(b) lists 14 specific things that can cost BWBC its cooperative agreement. UX² watches every one of them in real time. If any score drops, Camille knows before the SBA Inspector General could.

This is the screen Bill asks about during an oversight visit. This is the number Camille quotes in the board meeting. This is why UX² is not just a better Neoserra — it's a different category of system.

Authority: 13 CFR §131.630(b)(1–14) · live on /dashboard for admin role
Audit Readiness Score
98/100
All 14 triggers green
  • Performance vs annual goals 100
  • Match funds compliance 100
  • PD full-time status 100
  • Operating hours (40/wk) 100
  • COI disclosures current 100
  • Contractor spend < 49% 96
  • Demographic completeness 94

The line you never want to miss, drawn for you.

First two years of an initial award require $0.50 non-Federal for every $1 Federal. Years three onward require $1 for $1. Program income counts. In-kind counts up to 50%. Indirect costs count when authorized. Camille has been tracking this in Excel.

UX² reads the cooperative agreement, knows which tier applies, computes the 50% cash floor per row, and alerts the moment a quarter is trending short. When SBA asks for documentation, it's already there.

Authority: 13 CFR §131.430 · 2 CFR 200.306 · live on /finance/match-ledger
Q2 2026 match position
Year 3 · 1:1 ratio
$0 $75,000 target $96% achieved
Cash non-Federal $25.5k
Program income $16.5k
In-kind 3rd party $21.0k
Indirect auth. $9.0k
Cash floor (≥50% required)
58.3% · passing

One system from application through closeout.

Every WBC cooperative agreement is one base year plus up to four option years (§131.300(a)). UX² supports every stage — not as separate modules, but as one continuous thread of the same data.

01
Application & proposal
§131.110 · §131.200
02 · NOW
Cooperative agreement & NOA
§131.300 · §131.600
03 · LIVE
Annual goals & work plan
§131.600(b) · §131.450
04
Quarterly Nexus + SF-425
§131.510 · §131.520
05
Option-year renewal
§131.300(b) · §131.420
06
Oversight + audit
§131.500 · §131.520
07
Closeout
§131.650

Your data. Your rules.

Bill — you asked the one question that defines the next ten years of BWBC's digital infrastructure: who owns the data? UX² answers it with six engineered guarantees.

1

Standard Postgres

BWBC's data lives in open-source Postgres. Exportable any day, in SQL, readable by any tool. No proprietary formats, no vendor gatekeeping.

2

BWBC owns the tenancy

BWBC holds the admin credentials. LDCENY sees what BWBC chooses to share. Not a line more, not a line less.

3

Row-level security

Client demographics, case notes, and capital data protected at the database layer. Federal-audit-ready from day one.

4

Seven-year audit log

Every mutation to every record is logged. An SBA OIG review answers from a single export. No email archaeology.

5

Leave anytime

One-command Postgres dump hands over everything — schema, data, audit log. No ransom period, no vendor gatekeeping.

6

Hosting you can audit

Supabase + Vercel under $200/month. BWBC's name on the account. BWBC's billing. BWBC's control.

UX² BWBC Edition dashboard

Not a slide deck. A working product.

The dashboard is not a mockup. It's a live rendering of UX² BWBC Edition, running against tokens, typography, and Postgres schema already shipped to the repository — 13 CFR 131 citations wired in, audit log seeded, dashboards real.

On May 1, 2026, you'll see it live at bwbc.ux2.app, wired to BWBC's own Supabase instance, with Camille's name in the greeting. Click through clients, log a session from a phone, run a Nexus pre-flight, open the bilingual portal.

14/14§131.630(b) triggers monitored
100%SBA 641 + 888 field coverage
<$200All-in hosting per month
2Languages day one

Camille, book the 30-minute kickoff. Bill, sit in on the last 10.

Sixteen schema-binding decisions wait for your answers — from fiscal-year canonicalization to matching-funds documentation to advisory-board roster. Thirty minutes unblocks the full build. Demo live at bwbc.ux2.app on May 1.